Description
A mystery shop focused on your service drive. We submit a service-appointment request through your booking form and audit how quickly and completely your service BDC responds — call, email, and SMS.
What you receive
- XLSX report — closing percentages by lead type, response speed, and channel mix.
- PDF report — the same findings in a shareable document for your managers.
- Evidence deck — screenshots, submission timeline, response logs, and coaching observations.
- Response-time log — every touch logged with a timestamp, from first submission to last response.
Your shop is submitted within 1–2 business days of kickoff. You receive an interim snapshot between day 5 and day 10, and your full report at day 30.
What a delivered shop looks like
Sample pages from a completed mystery shop (dealership anonymized):
